Privacy Policy

Last updated: 14 December 2025

This Privacy Policy explains how gentlereminderlabel.com (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, interact with our services, or make a purchase (collectively, the “Services”). Our website is operated on WordPress and WooCommerce, which help us provide a seamless shopping experience to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If any part of this Privacy Policy conflicts with our Terms & Conditions, this Privacy Policy will apply for matters relating to personal data.

1. Personal Information We Collect

“Personal information” refers to any information that identifies or can be used to identify you. We may collect the following categories of personal information depending on your interaction with our website:

A. Contact Information

Name
Email address
Phone number
Billing and shipping address

B. Payment & Transaction Information

Credit/debit card details (processed securely by third-party payment processors; we do not store full card numbers)
Payment method
Order details, purchase history, refunds, and exchanges

C. Account Information

Username
Password
Account settings and preferences

D. Usage & Device Information

IP address
Browser type
Device identifiers
Pages visited, products viewed, time spent on site
Cookies and similar technologies

E. Communications

Customer support messages
Email interactions
Enquiries through forms or chat

2. How We Collect Personal Information

We collect personal information from the following sources:

A. Directly from You

When you:

Create an account
Place an order
Contact customer support
Subscribe to marketing communication

B. Automatically

Through:

Cookies
Web analytics (e.g. Google Analytics, Meta Pixel)
Your device and browser

C. Service Providers

Information collected or processed on our behalf by:

Payment gateways
Shipping partners
Marketing and analytics tools

D. Third Parties

Such as:

Social media platforms
Advertising partners
Integration apps/plugins used in our website

3. How We Use Your Personal Information

We use your information for the following purposes:

A. To Provide and Improve Our Services

Process and fulfil your orders
Manage payments
Deliver products
Handle returns/exchanges
Maintain your account
Personalise your shopping experience

B. Marketing & Advertising

Send you promotional emails (you may unsubscribe anytime)
Show relevant advertisements on our website and other platforms
Retargeting based on your browsing activity

C. Security & Fraud Prevention

Authenticate transactions
Detect and prevent fraudulent or suspicious activity
Secure our website and systems

D. Customer Support

Respond to inquiries
Provide after-sales support
Resolve issues related to orders or accounts

E. Legal & Compliance

Comply with Malaysia’s Personal Data Protection Act 2010 (PDPA)
Respond to lawful requests from authorities
Enforce our Terms & Conditions

4. How We Disclose Your Personal Information

We may share your personal information in the following situations:

A. Service Providers

Including:

WooCommerce
Payment processors
Logistics partners and couriers
Cloud storage providers
IT support and security services
Marketing and analytics partners

These parties process information strictly for the purpose of delivering the Services.

B. Business & Marketing Partners

We may share limited data for:

Advertising and retargeting
Performance tracking
These partners use your information according to their own privacy policies.

C. Compliance & Protection

We may disclose your data if required to:

Meet legal obligations
Respond to government or law enforcement requests
Protect our rights, users, or the public

D. Business Transfers

If we undergo a merger, acquisition, or restructuring, your information may be transferred as part of the business assets.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. You are encouraged to read their policies before providing personal data.

6. Security & Data Retention

We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only for as long as necessary to:

Fulfil orders
Provide Services
Meet legal obligations
Resolve disputes

7. Your Rights and Choices

Depending on your location, you may have the following rights:

A. Access

Request a copy of the personal data we hold about you.

B. Correction

Request correction of inaccurate or incomplete information.

C. Deletion

Request deletion of your data, subject to legal obligations.

D. Withdraw Consent

You may withdraw consent for marketing or certain processing activities.

E. Marketing Preferences

You may unsubscribe from promotional emails at any time by clicking “unsubscribe”.

8. International Data Transfers

As we serve customers worldwide, your personal information may be transferred and processed outside Malaysia.
We take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after changes are posted signifies your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
WhatsApp: +60176183081

For the purposes of the Malaysian PDPA, Gentle Reminder Label is the data controller of your personal information.