Shipping Policy
Last updated: 14 December 2025
Thank you for shopping with gentlereminderlabel.com. We offer both local (Malaysia) and international shipping.
1. Local Shipping (Malaysia)
- Local shipping options will appear automatically at checkout.
- Delivery time varies depending on courier service and destination.
- Shipping fees are calculated at checkout.
2. International Shipping
- International shipping is available for most countries.
If your address is not supported at checkout, please contact us at WhatsApp: +60176183081 for assistance.
- We can manually arrange international shipping based on courier rates.
- Customers are responsible for all customs duties, taxes, and import fees.
3. Order Processing Time
- Orders are processed within 2–5 working days.
- Processing time may extend during peak seasons, launches, or promotions.
4. Tracking
Once shipped, you will receive a tracking number via email.
5. Incorrect Address / Undeliverable Packages
We are not responsible for parcels returned due to incorrect or incomplete addresses provided by the customer.
Re-delivery charges will apply.
6. Contact Us
For shipping questions or assistance:
WhatsApp: +60176183081
Refund & Exchange Policy
Last updated: 14 December 2025
At gentlereminderlabel.com, all sales are final.
1. No Refunds or Exchanges
We do not accept refunds or exchanges once a purchase is completed.
2. Damaged, Defective, or Incorrect Items
If you encounter:
- A defective item
- A damaged item
- An incorrect order
Please WhatsApp us within 48 hours of receiving your parcel with:
- Order number
- Photo/video evidence of the issue
- Description of the problem
We will assist and provide a solution on a case-by-case basis.
3. Non-returnable items
Due to hygiene and product integrity reasons, all items are strictly non-returnable.
4. Contact Us
For issues or product concerns:
WhatsApp: +60176183081